Inbound Call Management

Conversions happen when a strong lead is sent to a trained agent. Soleo offers a comprehensive suite of automated call handling solutions that help you qualify leads, distribute calls, and analyze the performance of your marketing campaigns as they reach your inbound sales agents.

Keeping Your Call Center Running Efficiently

Automating inbound customer interactions, when done correctly, improves the customer experience, creates business efficiencies, reduces cost, and drives new sales. But not all interactions can be automated – some require specialized agent handling to close a sale. Integrating performance campaigns directly with your contact center will result in reduced agent worktime, increased customer satisfaction, and a better ROI on your call-based leads.

Core Benefits

Pace calls intelligently

Route your calls based on agent availability

Improve lead conversion rates

Connect leads with the agent who can answer questions and help with conversions

Reduce hold times

Improve the customer experience by reducing the amount of time they spend on hold

Improve agent worktime

Allow your agents to focus on calls that drive revenue by automating interactions that do not

Eliminate robocalls

Eliminate robocall disruptions with our robocall detection and prevention technology

Route calls by specialization

Route calls to the right agent based on call query and agent specialization

Automate Your Call Center's Inbound Call Traffic

Soleo offers a wide range of automation tools that are built upon our years of experience in call center installations. Our cloud-based offerings include integrations with existing call center platforms as well as turnkey end-to-end deployments.

Key Features

Web dialog management tools

Easily create customized greetings and follow-up IVR prompts with our library of interactive pre-configured templates

Context gateways

Gather upfront information from the caller and share it with the agent

Text-to-speech (TTS) tools

Enable your customers to get the information they need without speaking to an agent

Workforce management tools

Distribute calls based on volume, skill level, language preference, customer issue, or hours of operation

Remote agent workstations

Allow agents to work flexibly with remote workstations that support automated agent scripting

Call back service

Allow callers to request a return call to limit the time on hold

SMS confirmation

Allow customers to confirm SMS with one click

Robocall detection

Significantly reduce the amount of spam to your contact centers