Inbound Call Management
Conversions happen when a strong lead is sent to a trained agent. Soleo offers a comprehensive suite of automated call handling solutions that help you qualify leads, distribute calls, and analyze the performance of your marketing campaigns as they reach your inbound sales agents.
Keeping Your Call Center Running Efficiently
Automating inbound customer interactions, when done correctly, improves the customer experience, creates business efficiencies, reduces cost, and drives new sales. But not all interactions can be automated – some require specialized agent handling to close a sale. Integrating performance campaigns directly with your contact center will result in reduced agent worktime, increased customer satisfaction, and a better ROI on your call-based leads.
Core Benefits
Pace calls intelligently
Route your calls based on agent availability
Improve lead conversion rates
Connect leads with the agent who can answer questions and help with conversions
Reduce hold times
Improve the customer experience by reducing the amount of time they spend on hold
Improve agent worktime
Allow your agents to focus on calls that drive revenue by automating interactions that do not
Eliminate robocalls
Eliminate robocall disruptions with our robocall detection and prevention technology
Route calls by specialization
Route calls to the right agent based on call query and agent specialization
Automate Your Call Center's Inbound Call Traffic
Soleo offers a wide range of automation tools that are built upon our years of experience in call center installations. Our cloud-based offerings include integrations with existing call center platforms as well as turnkey end-to-end deployments.
Key Features
Web dialog management tools
Easily create customized greetings and follow-up IVR prompts with our library of interactive pre-configured templates
Context gateways
Gather upfront information from the caller and share it with the agent
Text-to-speech (TTS) tools
Enable your customers to get the information they need without speaking to an agent
Workforce management tools
Distribute calls based on volume, skill level, language preference, customer issue, or hours of operation
Remote agent workstations
Allow agents to work flexibly with remote workstations that support automated agent scripting
Call back service
Allow callers to request a return call to limit the time on hold
SMS confirmation
Allow customers to confirm SMS with one click
Robocall detection
Significantly reduce the amount of spam to your contact centers
